Customer satisfaction is our top priority. We pride ourselves on the quality of our products and services, and expect every customer to be completely satisfied with their purchase. However, we understand that returns may sometimes be necessary.

If you are not satisfied with your purchase for any reason, you may return the product within 30 days from the date of purchase for a full refund or replacement.

How to request a refund

To initiate the return process, please provide the following information:

  1. Order number.
  2. E-mail address associated with the order.
  3. Brief description of the reason for the return (optional).

Upon receipt of your request, we will contact you to provide you with a Return Merchandise Authorization (RMA) number.

Click here to request a refund.

Important considerations

  • Returned products must be in their original condition, unopened and with their packaging intact.
  • We cannot accept returns without an RMA number.
  • Reimbursements to bank cards may take some time depending on the payment platform used.

  • We will only pay the shipping costs in case the product arrives in bad condition or has a defect. If the customer wishes to make a return due to a change of opinion or any other reason, the shipping costs will be borne by the customer.

If you have any additional questions, please do not hesitate to contact our customer service team.